Prolific author, consultant and customer service expert Cary Cavitt shares his insights about what it takes for a golf club to provide service that makes guests feel welcomed.
The author of such books as Five-Star Service and Being the Leader People Want to Follow, Cavitt tells us what’s on the mind of the guest, how to pick the right service team and honing people skills. It “starts with the right attitudes” highlights six attitudes that create outstanding customer service.
Cavitt is an award winning PGA Head Professional and the author of eight books on customer service.
Anyone who appreciates great golf course designs will appreciate this selection. It is our number 1 seller in “professional books” and has received 9 5-star ratings (to-date).
It covers years between 1910 and 1937; the “golden age of golf design.” Great architects like Donald Ross, Alister MacKenzie, A. W. Tillinghast were at their peak designing today’s great courses such as Riviera, Seminole, and Augusta National.
Geoff Shackelford’s The Golden Age of Golf Design is an insightful analysis of those revered courses and the talented men that designed them.
Right around now is when smart companies begin their 2011 strategic planning. Or maybe you are creating a business plan for your golf business. Either way you would want to understand the microeconomics affecting your company. But where do you find the macroeconomic data? This is particularly important because the world economy has become so intertwined–and it’s growing “smaller” every day.
We found these interesting briefing books for sale, recently updated for 2011. They might seem expensive but if you’re a business, how can you afford NOT to study this kind of data?
These reports are for strategic planners, international marketing executives and import/export managers who are concerned with the market for golf equipment.
The 2011 Import and Export Market for Golf Equipment in North America & the Caribbean
The 2011 Import and Export Market for Vehicles Specially Designed for Travel on Snow, Golf Carts, and Similar Vehicles in China
The 2011 Import and Export Market for Vehicles Specially Designed for Travel on Snow, Golf Carts, and Similar Vehicles in the United States
The World Market for Golf Equipment: A 2011 Global Trade Perspective
More are available under the tab “Golf Books-Professional“.